Privacy Policy

1. Who we are

Tech Bintang LLC is a limited liability company registered in Texas, United States (5900 Balcones Drive, Ste 23734, Austin, TX 78731). We decide how the personal data described here is used. Privacy questions: info@techbintang.com.

2. What we collect

Quote and booking forms: name, email and — if you give them — company, phone or WhatsApp number, the service and package you want, your answers about the project, budget, preferred call time and time zone, and your message.
Chat assistant and WhatsApp: the messages you send and our replies, your WhatsApp number and profile name, and any contact details you type.
Phone calls: if you ask us to call, the call may be made by our AI assistant or a person; calls may be recorded and transcribed, and we keep a short summary with your enquiry.
Email: our emails to you and your replies, and whether you unsubscribed.
Technical data: server logs (IP address, browser, pages requested, time) and, only if you accept cookies, analytics and advertising data described in the Cookies section.

3. How we use it and why

To answer your enquiry, prepare a scope and quote, and call or message you if you asked us to (your request / steps before a contract).
To deliver the services you buy, invoice you and give support (performing our contract with you).
To keep the site secure, stop spam and fraud, and keep records we need for tax and legal reasons (legal obligation and legitimate interests).
To send occasional emails about services similar to what you asked about. Every such email has an unsubscribe link and you can opt out at any time (legitimate interests, or your consent where the law requires it).
To measure and improve the site and our ads, only when you accept cookies (consent).

4. AI and automated tools

We use AI services to answer first questions in the chat and on WhatsApp, to make or support phone calls you asked for, to summarise enquiries and to estimate the likely scope. If you ask whether you are talking to an AI, it will say so. A person reviews every enquiry before a quote is sent, and no decision with legal or similarly significant effect is made about you automatically. Please do not share sensitive information (such as health or financial details) in the chat, on WhatsApp or on calls.

Only service providers we need to run the business, acting on our instructions: our web host, email provider, AI providers (such as Google Gemini and Anthropic Claude), WhatsApp (Meta), our phone-call provider (Vapi and its telephony partners), payment processors, and — only with your consent — analytics and advertising partners (such as Google, Meta, Microsoft and TikTok). We may also disclose data when the law requires it, to protect our rights, or as part of selling or reorganising the business. We do not sell personal data for money.

6. International transfers and storage

We and our providers process data in the United States and other countries. Where the law requires it, transfers are protected by the providers' standard contractual clauses or equivalent safeguards.

7. How long we keep it

Enquiries, chats, WhatsApp conversations and call records are kept for up to 24 months after our last contact, unless a project follows; then records are kept for the length of the engagement plus the period required for tax, accounting and legal claims. We keep a minimal record of unsubscribes and "do not call" requests so we can respect them. Server logs are rotated within 90 days.

8. Cookies and similar technologies

Necessary cookies remember your language and keep the admin area secure; they do not need consent. With your consent we may also use analytics and advertising tools (Google Analytics and Tag Manager, Google Ads, Meta Pixel, Microsoft Clarity, TikTok Pixel) to see which pages help people and to measure our ads. You choose in the cookie banner and can change your mind at any time with the "Cookie settings" link at the bottom of every page. Until you accept, Google tags run in a cookieless mode and the other tools are not loaded.

9. Your choices and rights

You can ask to see, correct, export or delete your personal data, object to or restrict how we use it, withdraw consent, or stop any channel (email, WhatsApp, calls) at any time — reply STOP on WhatsApp, use the unsubscribe link in any email, tell us on a call, or email info@techbintang.com. We reply within 30 days and may need to confirm your identity. Depending on where you live you have rights under the EU/UK GDPR, the California Consumer Privacy Act (CCPA/CPRA), Thailand's Personal Data Protection Act (PDPA) and similar laws, including the right to complain to your data-protection authority. Californians: we do not sell personal information; to opt out of "sharing" for targeted ads, choose "Only necessary" in the cookie banner. We honour Global Privacy Control signals as an opt-out.

10. Children

Our services are for businesses. The site is not directed to children under 16 and we do not knowingly collect their data; if you believe a child has sent us data, contact us and we will delete it.

11. Security

The site uses HTTPS, forms and chat are rate-limited and checked for spam, webhooks are signed, and access to enquiries is limited to people who need it. No system is perfectly secure; never send passwords or card numbers through the forms, chat, WhatsApp or calls. If a breach affects your data we will tell you and the authorities where the law requires.

12. Changes to this policy

If this policy changes materially we update the date at the top of this page and, where appropriate, tell you by email. The version on this page is the one that applies.